Choose a Plan, Each of Your
Invest Both Have Values

Yearly (Recommended)

Monthly

For individual users

$ 0

Free to use

Provides essential support and visitor management capabilities to launch professional online customer service quickly.

Includes

1 agent seat with unlimited conversations and chats

Website plugin with HTML installation

Core conversation, visitor, customer, and archive management

AI-generated titles, proactive chats, and conversation invitations

Web workspace, desktop app, and mobile app

30-day record and file retention with online file transfer up to 10 MB

For startup teams

$ 6.9agent/mo

~~$ 19.9~~

Copilot enables smarter team collaboration, efficient customer support, and continuously improved service.

Includes all Basic plan benefits, plus:

Scale by seat with conversation transfer, team collaboration, and group chat

FAQ, document, and web page knowledge bases

Custom branding removal, pre-chat forms, conversation ratings, and more

Copilot conversation summaries, suggested replies, text refinement, and real-time translation

Standalone chat page, App SDK, Email, and Telegram integrations

Proactive marketing, broadcast messages, and customer service analytics reports

One-year record and file retention with online file transfer up to 100 MB

For growing teams

$ 12.9agent/mo

~~$ 39.9~~

Autopilot combines automated operations with intelligent workflows to standardize and scale customer service.

Includes all Pro plan benefits, plus:

Autopilot reception, replies, human handoff, and service analytics

Automated workflows and advanced assignment routing

WhatsApp, Messenger, Instagram, LINE, and other social channels

Audio/video calls and remote assistance

Custom roles, open APIs, Webhooks, and third-party integrations

Software engineer support and a dedicated account manager

Long-term record and file retention with online file transfer up to 500 MB

Versions Compare

Services & Benefits	Free	Basic	Pro
01 Basic Benefits
Agent Seats	1	Per-seat Purchase	Per-seat Purchase
Unlimited Conversations	Not limit	Not limit	Not limit
Chats	Not limit	Not limit	Not limit
Conversation History Retention	30 days	1 year	Long-term
Chat History Retention	30 days	1 year	Long-term
Per-file Transfer Limit	10MB	100MB	500MB
Hide TWT Branding
Web Agent Workspace
Agent Desktop and Mobile Apps
02 Channels & Installation
03 Conversations & Chat
04 AI Agent
05 Visitors & Customers
06 Records Management
07 Marketing
08 Reports
09 Team & Customization
10 Security & Open Platform
11 Support